·      Country: United Kingdom

·      Type of provider: Hotel

·      Focus:

  • Reduce: Reduce water, energy and detergent consumption.

Summary of the project

Hospitality establishments have to deal with dirty laundry every day. 76% of them hand it over to expensive outsourced laundry business where laundry doesn’t always come back as clean as they would like. Moreover, an off-premise laundry emits carbon emissions from both washing operation and transport. That is why bringing laundry in-house could have multiple wins for both the establishments and the guests.

The London Heathrow Marriott has seen a return on investment within 8 months after installing a Hydrofinity washing machine in-house. The latter uses up to 80% less water, 50% less energy and 50% less chemistry than a conventional machine. By bringing laundry in-house, the hotel reduced its outsource costs, energy and water bills such as generated long-term savings in under one year. The 1.7 million litres of water saved would be enough to refill a reusable water bottle for 3.4 million Heathrow passengers every single year! (source Greenkey Global).

After examining the benefits of Xeros’ ultra-low water washing machine and speaking with other Marriott hotels who already use the system, the London Heathrow Marriott got in touch with the company and explained their requirements. An Account Manager worked closely with the hotel’s team and showed that if they were to bring their laundry in-house with Hydrofinity, they would improve control and quality, reduce costs and make substantial savings on water & energy. After several months with the machine, this has been proven.

In just one year, the hotel managed to save:

£73,000 on water, energy, chemicals, maintenance and outsourcing costs

1.7million liters of water (81%)

70,376 kWh on energy

“Marriott and Xeros have a shared vision and passion for our sustainability. We set clear goals on saving energy, reducing water and using sustainable resources. Xeros help us to meet these.” - Ron Vos, General Manager, London Heathrow Marriot

How do Xeros-enabled washing machines work?

At the heart of Xeros’ laundry system are XorbsTM. Reusable, recyclable, and safe, XOrbs gently clean fabrics using less water and chemicals. They mix into the XDrumTM at the start of the wash and gently remove dirt and stains.

When the wash cycle is completed, the Xorbs automatically go back inside the XDrum and are ready to be used again.

Involved parties



Xeros Technology Group operates across 5 continents, and machines featuring their technology are found in many of the world’s top hotel groups

More information

Do you want to know more about this project? Please visit their website: https://www.xerostech.com/hydrofinity-blog/customer-focus-london-heathrow-marriott-sustainability-in-hospitality

Over deze practice

R-strategie: Reduce
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